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A mystery shopper acts as a regular customer, evaluates the service of a store, showroom or service provider, and reports back in a short online questionnaire. With Helion Research, most assignments take 15 minutes to 1 hour, plus the report, and pay around €5 to €150 depending on the work involved.
Last updated: October 2026
Typical tasks
- Visiting stores, showrooms or service locations.
- Interacting with staff and asking predefined questions.
- Observing service quality, product knowledge and the environment.
- Making a phone call or sending an online enquiry, and tracking how it is handled.
- Submitting a short online report after your visit.
Assignments cover sectors such as fashion, automotive and lifestyle retail, plus hospitality and services. For car dealership assignments, see Car dealership mystery shopping.
How an assignment works, step by step
- Fill out your profile so we can match you with assignments that suit you.
- Apply for assignments on the Job Board and state your availability.
- Prepare. If you are selected, go to My Jobs and complete the training and instructions for the assignment.
- Evaluate. Carry out the visit, call or online enquiry as a normal customer, and fill out the survey afterwards.
- Get paid around the 20th of the month after your visit.
What makes a good mystery shopper
- You are reliable and respect deadlines.
- You notice details and remember what happened.
- You behave naturally and keep your mystery shopper role confidential.
- You write clear, factual reports and support your answers with examples.
No experience is needed. Every assignment comes with instructions and training, and your Panel Manager helps you throughout. You must be 18 or older.
Read more: How much do mystery shoppers earn? · Is Helion Research legit?
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