{"id":6204,"date":"2026-10-22T09:18:23","date_gmt":"2026-10-22T09:18:23","guid":{"rendered":"https:\/\/shoppers.helionresearch.com\/?page_id=6204"},"modified":"2026-10-22T09:18:25","modified_gmt":"2026-10-22T09:18:25","slug":"car-dealership-mystery-shopping","status":"publish","type":"page","link":"https:\/\/shoppers.helionresearch.com\/sv\/car-dealership-mystery-shopping\/","title":{"rendered":"Car dealership mystery shopping: what you do and what you earn"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>As an automotive mystery shopper with Helion Research, you act as a potential customer and evaluate the service of a car dealership.<\/strong> Projects can involve a phone call, an online enquiry, a showroom visit, a test drive or an after-sales experience. Indicative fees range from around \u20ac5 for a short telephone enquiry to \u20ac150 for a professional-buyer visit. Some assignments focus on professional buyers, such as self-employed people or company representatives looking for a business vehicle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Last updated: October 2026<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What do you do, and how much can you earn?<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Assignment type<\/th><th>What you do<\/th><th>Indicative payment<\/th><\/tr><\/thead><tbody><tr><td><strong>Telephone enquiry<\/strong><\/td><td>Call about a vehicle or service appointment. Evaluate how your enquiry is handled and what next steps are offered.<\/td><td>\u20ac5\u2013\u20ac20<\/td><\/tr><tr><td><strong>Online enquiry<\/strong><\/td><td>Send a request through the assigned website. Track the dealership&#8217;s calls and emails and assess its response.<\/td><td>\u20ac10\u2013\u20ac30<\/td><\/tr><tr><td><strong>Showroom visit<\/strong><\/td><td>Discuss your needs with a salesperson, explore a vehicle and request a quotation if instructed.<\/td><td>\u20ac30\u2013\u20ac60<\/td><\/tr><tr><td><strong>Visit with a test drive<\/strong><\/td><td>Evaluate the sales discussion, vehicle presentation, test drive and any required follow-up.<\/td><td>\u20ac50\u2013\u20ac100<\/td><\/tr><tr><td><strong>Online enquiry followed by a visit<\/strong><\/td><td>Complete the customer journey from the initial enquiry to the dealership visit, potentially including a test drive and follow-up.<\/td><td>\u20ac60\u2013\u20ac120<\/td><\/tr><tr><td><strong>Service or after-sales visit<\/strong><\/td><td>Bring an eligible vehicle for the specified service. Evaluate booking, reception, communication and vehicle collection.<\/td><td>\u20ac40\u2013\u20ac100, plus any explicitly approved reimbursement<\/td><\/tr><tr><td><strong>Professional-buyer visit<\/strong><\/td><td>Discuss a vehicle for business use. Evaluate the advice, detailed quotation and follow-up.<\/td><td>\u20ac75\u2013\u20ac150<\/td><\/tr><\/tbody><\/table><figcaption>Indicative ranges. The actual fee and any reimbursable expenses are specified in each assignment before you accept it.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What is expected from you?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prepare carefully.<\/strong> Read the instructions and questionnaire, research the assigned vehicle and complete any required training or quiz.<\/li>\n<li><strong>Follow the scenario.<\/strong> Use the correct contact channel, respect the deadlines and complete all required steps. Behave naturally and keep your mystery shopper role confidential.<\/li>\n<li><strong>Meet the eligibility requirements.<\/strong> Test drives require a valid driving licence and may have additional conditions. Service assignments may require a particular vehicle.<\/li>\n<li><strong>Provide clear, factual feedback.<\/strong> Explain what happened and support your answers with examples. Submit your report and requested evidence on time.<\/li>\n<li><strong>Complete the follow-up period.<\/strong> Some projects require you to monitor and respond to dealership calls or emails after your enquiry or visit.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What is different about professional-buyer projects?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These assignments assess how dealerships help customers choose vehicles for business use. Depending on the project, you may need to <strong>genuinely own a business, be self-employed or influence company vehicle purchases<\/strong>. Other assignments use a scenario supplied by Helion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You should be ready to explain the business activity, intended vehicle use, expected mileage, budget and purchase timing. Commercial-vehicle scenarios may also involve load space, payload, towing capacity or other practical requirements. Use only the business details and role approved for your assignment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Professional-buyer projects <strong>may pay more<\/strong> because they require a specific profile, additional preparation, a detailed discussion and more follow-up. Complex fleet assignments are priced individually.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What information should you collect?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your questionnaire tells you exactly what to record. Depending on the assignment, this may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer needs:<\/strong> What did the salesperson ask about your requirements, budget and timing?<\/li>\n<li><strong>Vehicle advice:<\/strong> Which model and equipment were recommended, and why?<\/li>\n<li><strong>Quotation:<\/strong> Vehicle price, options, discounts, extra charges and whether VAT is included.<\/li>\n<li><strong>Finance or leasing:<\/strong> Deposit, monthly payments, contract duration, mileage allowance, final payment and included services, where discussed.<\/li>\n<li><strong>Availability and support:<\/strong> Delivery estimates, warranty, maintenance plans, roadside assistance and replacement-vehicle options.<\/li>\n<li><strong>Follow-up:<\/strong> The adviser&#8217;s name, promised next steps and the timing and content of calls or emails.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Keep quotations, emails, screenshots and other evidence requested in your instructions. Take photos only as instructed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before you accept an assignment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Check the full assignment, not just the fee. Allow time for preparation, travel, the interaction, follow-up and reporting. Expenses are reimbursed only when explicitly stated. You are not expected to buy a vehicle, sign a purchase agreement or authorise a credit check. If the dealership requests these steps or confidential business documents, contact your Panel Manager.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Read more about pay in general in <a href=\"https:\/\/shoppers.helionresearch.com\/sv\/how-much-do-mystery-shoppers-earn\/\">How much do mystery shoppers earn?<\/a> Joining is free, and Helion never asks you for money: see our <a href=\"https:\/\/shoppers.helionresearch.com\/sv\/scam-warning\/\">Scam warning<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/system.helionresearch.com\/auth\/index.asp#signup\"><strong>Sign up for free<\/strong><\/a> and see the automotive assignments available in your area.<\/p>","protected":false},"excerpt":{"rendered":"<p>As an automotive mystery shopper with Helion Research, you act as a potential customer and evaluate the service of a car dealership. Projects can involve a phone call, an online enquiry, a showroom visit, a test drive or an after-sales experience. Indicative fees range from around \u20ac5 for a short telephone enquiry to \u20ac150 for [&hellip;]<\/p>","protected":false},"author":2375,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6204","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shoppers.helionresearch.com\/sv\/wp-json\/wp\/v2\/pages\/6204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shoppers.helionresearch.com\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shoppers.helionresearch.com\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shoppers.helionresearch.com\/sv\/wp-json\/wp\/v2\/users\/2375"}],"replies":[{"embeddable":true,"href":"https:\/\/shoppers.helionresearch.com\/sv\/wp-json\/wp\/v2\/comments?post=6204"}],"version-history":[{"count":1,"href":"https:\/\/shoppers.helionresearch.com\/sv\/wp-json\/wp\/v2\/pages\/6204\/revisions"}],"predecessor-version":[{"id":6205,"href":"https:\/\/shoppers.helionresearch.com\/sv\/wp-json\/wp\/v2\/pages\/6204\/revisions\/6205"}],"wp:attachment":[{"href":"https:\/\/shoppers.helionresearch.com\/sv\/wp-json\/wp\/v2\/media?parent=6204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}